The Felss Group produces machines, manufactures components, and develops processes in the cold forming segment. Thanks to this experience, we know how important good support is. Our goal is to offer the best service in our industry. Close contact with our customers is essential for this. Thanks to this exchange and out decades of competence, we always have the appropriate solutions at the ready for you. As your partner, it is our ambitions to offer you individual and customized support. From classic support with malfunctions through the use of digital services to 24/7 support.
Individual. Reliable. Secure.
The highest standards and individual support: Felss service
Consultation, Help Line, Field Support
Felss offers qualified contact persons from all disciplines, who will provide you with support in the most varied situations. We offer emergency numbers, remote maintenance, and on-call service for all themes revolving around machines and processes.
- Individual problem solutions
- Online support
- Competent on-site service
- Visual online support (Smart Glasses)
- Short reaction times
- Process and cycle time analyses
- Machine relocation
- Security and predictability
Modernization and Conversion
Felss covers all areas of mechanics, hydraulics, pneumatics, electronics, and control engineering in the modernization and retrofitting of systems. From retrofit solutions through modernizations to adaption for new articles.
- Control system conversions
- Flexible adaption of individual machine stations
- Conversion to new components
- Commissioning and support in the run-up phase
- Automation and machine expansion
- Implementation of online support systems
Tool service
The complete tool service: from component-specific design through the manufacture of sister tools to optimization measures for downtime problems. Felss tools stand for quick provision and optimal, individual design.
- Original parts in manufacturer quality
- Quick delivery of sister tools
- Tool preparation
- Component-specific adaption of tools
Replacement and Wearing Parts
Felss offers a high degree of availability of replacement and wearing parts, and guarantees a reliable supply of original parts for many years – worldwide and on schedule. That means secure production for you and and no unnecessary downtime costs.
- Individual consultation
- Provision of system-specific replacement and wearing parts
- High degree of availability
- Quick delivery
- Supply of original parts over many years (including for the minimum duration of 10 years)
Service agreements
Our modular service agreements are developed together with you and individually adapted to your needs. These basic agreements offer you more predictability and security through regular inspections and maintenances.
- Service agreements can be selected as modules
- Inspections
- Maintenance
- Agreed upon reaction times
- 24/7 on-call service
Training Measures and Seminars
Based on your individual requirements, we develop short reaction times, training measures, as well as maintenance and inspection recommendations. In this way we ensure independent machine operation and make it possible to guarantee the availability of your systems.
- Technology and processes
- Process optimization
- Machine operation
- Inspection and maintenance
- Upkeep
Contact Person
Our service experts are at your service with advice and support, and are happy to respond to your individual queries.
Service helpline for rotary swaging and axial forming
T +49 7232 402-222
F +49 7232 402-444
Service helpline for bending and ends processing
T +49 8361 9206-555
F +49 8361 9206-920
Contact times:
Monday–Friday: 8:00 a.m.–5:00 p.m.
Technical Support:
service-support@felss.com
Orders:
service-orders@felss.com
Your Partner for Cold Forming Solutions
Find out more about the history and locations of Felss.