This experience has taught us how important good support is. Close contact with our customers is essential for this. Thanks to this exchange and our decades of expertise, we always have the right solutions for you. As your partner, it is our aim to offer you individual and customized support. From traditional support in the event of faults to the use of digital services and 24/7 support.
Consulting, helpline, field support
Felss offers qualified contacts from all specialist areas who can support you in a wide variety of situations. We offer emergency numbers, remote maintenance and on-call service for all issues relating to machines, procedures and processes.
- Individual problem solutions
- Online support
- Competent service on site
- Visual online support (smart glasses)
- Short response times
- Process and cycle time analyses
- Machine relocations
- Security and predictability
Modernization and retrofitting
When modernizing and retrofitting systems, Felss covers all areas of mechanics, hydraulics, pneumatics, electrics and control technology. From retrofit solutions to modernization and adaptation for new items.
- Control conversions
- Flexible adaptation of individual machine stations
- Conversion to new components
- Commissioning and support during the ramp-up phase
- Automation and machine expansion
- Implementation of online support systems
The complete tool service: from component-specific design and the manufacture of sister tools to optimization measures for tool life problems. Felss tools stand for fast provision and optimum individual design.
- Original parts in manufacturer quality
- Fast delivery of sister tools
- Tool preparation
- Component-specific adaptation of the tools
Spare and wear parts
Felss offers a high availability of spare and wear parts and guarantees a reliable, long-term supply of original parts – worldwide and on time. For you, this means reliable production and no unnecessary downtime costs.
- Individual advice
- Provision of system-specific spare and wear parts
- High availability
- Fast delivery
- Long-term supply of original parts (even over the minimum period of 10 years)
Our modular service agreements are developed together with you and individually tailored to your needs. These framework agreements offer you more predictability and security through regular inspections and maintenance.
- Modularly selectable service agreements
- Agreed response times
- 24/7 on-call service
Training and education
Based on your individual requirements, we develop short response times, training courses and maintenance and inspection recommendations. This ensures independent machine operation and enables you to guarantee your system availability.
- Technology and procedures
- Process optimization
- Machine operation
- Inspection and maintenance
Our service experts are on hand with help and advice and will be happy to answer your individual questions.